CRM Consulting

Major technology waves impact organizations in a profound way.  K&A 360′s CRM Consulting helps you ride these waves by leveraging emerging technologies – cloud, everything-as-a-service, mobility, social, big data, analytics.

To attract new customers and retain the ones you have, you need ways to boost sales and customer satisfaction. Our solutions help you automate the business processes that deliver world-class customer care experiences and improve your sales and marketing impact. You can build business capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give you a competitive edge.

K&A 360 helps organizations quickly identify how a CRM can fuel high performance. We team with CRM and business leaders to plan and deploy solutions for the most value, helping them set the technology agenda and position the organization and the business for the future.

There are many reasons why companies, NGOs, nonprofits and government agencies choose K&A 360 for help with their most complex CRM challenges:

  • We work hand in glove with our clients to help them make strategic technology investments that will support business growth and agility; capitalize on new and existing technologies to gain competitive advantage; and align IT priorities with business needs—all while “keeping the lights on” in IT and controlling IT costs.
  • We bring valuable insights to projects that stretch and challenge our clients’ thinking, as well as our own. And we have codified our industry, strategy, process and technology know-how—gathered from years of experience in the field—so that all our clients can tap into it.
  • Our people have a passion for performance. We look for passionate, driven team members and we give them the tools they need to succeed. We mix the “what” with the “how” taking a “one team”, highly collaborative approach to solving clients’ problems—knowing that the way we collaborate with our clients is as important as the solutions we provide.
  • Most important, we focus on outcomes and we deliver results. We have a demonstrated track record in generating tangible, measurable benefits that can have a major impact on a company’s operating and financial performance. As a result, our clients trust us to deliver short-term, positive outcomes as well as the far-reaching results enabled by deep, long-term relationships.

CRM Strategy

Our CRM Strategy services focus on two key areas: creating innovative and practical CRM strategies to support the business, and defining and implementing the changes required to the organization and processes to execute that strategy. As part of that work, we help clients align their business and CRM priorities, help to explore business opportunities provided by new technology innovation and build the plans and investment rationale for the proposed CRM capabilities.